Buyer FAQs

Is everything you sell secondhand?

Not at all. Some items have never been worn – and many still have the original tags. Each item page will show the condition of the item and you can filter the search by Condition if desired.

How do you define condition?

We have various categories of condition which are outlined below:

  • Brand new - Perfect and unused though may not be current season. May have original tags and/or packaging
  • Perfect preworn - The item has been used or worn but there are no obvious signs of wear such as stains, scratches, piling, pulls, odours, etc. The majority of our items fall into this category.
  • Excellent preworn - The item has been used or worn and there is some evidence of this. Any signs of wear will be itemized in the bullet points on the item page.

How do you know items are genuine?

We have been in the business since 2002 and our experience in handling preowned designer items is second to none. We are adept at spotting counterfeit items and we are very careful to verify the provenance of items given to us. If you are at all concerned about an item’s authenticity, you are welcome to return the item for a full refund.

How do you take measurements?

Underarm to underarm From the sleeve/body seam (or equivalent) to the opposite side.
Waist Circumference of the item at waist level. Note that for trousers and skirts, this is taken at the waistband which may not sit on the true waist and therefore may be a different number to the "waist size" in the item’s label.
Hips Circumference of the item at hip height.
Length From the shoulderseam or top of the waistband to hem.
Shoulder to shoulder From shoulder seam to the opposite side.
Sleeve length From the top of the shoulderseam to the cuff.
Rise From the top of the waistband to the crotch seam.
Inside leg From the crotch seam to the cuff, taken along the inside seam.
Cuff width the measurement across the bottom of the trouser leg
Handle length the total length of the strap from end to end
Insole from toe to heel along the footbed
Heel height from the top of the heel to tip at the longest point.
Height inc heel from the point of the heel to the top of the boot

What is you returns policy?

We offer a no-quibble returns policy. You can return an item providing you notify us via email within 3 days of receiving the item that you wish to do so. Items are dispatched with tags attached which must still be in tact when we receive the item back. Items must be returned via a tracked and insured service. Once we receive your item we will process the refund within 3 days, via method used for the original transaction. We will refund the sales price of the item, but we will not reimburse your postage, unless you are returning the item as it is faulty or not as described (wrong size listed or similar).

Seller FAQs

How does it work?

Give us a call or drop us an email to take us through the items you have to sell. You can then send us your items or drop them into us by appointment. If you are in London, and have over 30 saleable items, then we can arrange a courier to pick your items up. If you have less than 30 you can either bring them to us at our offices in Wandsworth or post items to us by insured mail or we can arrange a courier for you (and charge your account accordingly). We will email you an itemised receipt of items we have accepted for sale and let you know if there are any items that we cannot sell. Items are then queued seasonally and listed on our site. We arrange cleaning or repairs as necessary. Once your item(s) sell, we settle accounts at the end of each month. Once all your items are sold a final statement and payment will be sent. If any unsold items are left then we will ask you whether you want the item back or whether it can go to charity.

What do you sell?

We sell primarily women's clothes and accessories. Accessories include shoes, bags, sunglasses, scarves, hats, jewelry and belts amongst others. We also accept unopened beauty items and cosmetics. Lingerie and swimwear are only accepted if unworn. All items must be in impeccable condition. Our minimum sales price is £30 and so please bear this in mind when deciding what to send us. Please click HERE for a non-exhaustive list of designers that we sell.

Does it have to have a designer label?

Although the majority of what we sell are designer items (see a non-exhaustive list HERE), we do accept some more expensive  or sought-after High Street items. You must be able to guarantee the authenticity of items offered for sale. We will not accept any fake or counterfeit items.

I am not sure my item is authentic

We cannot accept items where you cannot be 100% certain of an item’s authenticity. If you are unsure of authenticity then please make this clear. If we are unsure ourselves, we will not accept the item. We reserve the right to refuse to accept any item for sale.

Do I have to get items cleaned?

No. We will assess whether the cost of cleaning, laundering and/or repairs will be recouped by the sale. If not, we will not list it for sale. Any costs are deducted from your account. We obtain discounts with local dry cleaners and happily pass these on to our clients.

When will my item be listed?

We work loosely around UK seasons and so your item will be listed at the most appropriate time, however all items are listed at our discretion. Queues vary in length depending on how busy we are and can be anything from 1 day to 4 weeks. If this is a concern then please get in touch to find out how long our queue is at present.

Will my item be auctioned or at a fixed price?

We list items at fixed prices on shonamac.com for a period of at least 4 weeks. If the item has not sold by the end of that time, we will judge whether to reduce it’s fixed price or to send it to auction via our ebay shop. Our aim is to get the best prices for our clients but we are mindful that clients appreciate quick sales. We use our experience and judgment to get the best balance of the two.

How do you determine the sales price?

We use our 12 years of experience and history of over 30,000 sales to judge what the market price of your item is.  We will use our best endeavours to obtain the best price for you by a fixed price and/or an auction.

What are your charges?

We charge 50% of the final selling price. Our commission includes VAT and all fees. Any unsold items do not incur a fee other than the cost of returning them to you (if applicatble). However, if you withdraw an item from sale once it has been listed on the site, we will charge you £10 to remove it from sale.

What if my item does not sell or I want it back?

We will contact you periodically with details of any returns. You can then elect whether to collect them, ask us to pop them in the post – or let them go to local charities. Any postal returns will be charged to your account. If you want your item back after it has been listed on the site, we will charge you £10 to remove it from sale.

How and when will I be paid?

We settle all client accounts at the end of each month, assuming you have over £100 in your account. If you have less than £100, it will roll over to the next month. We will send you an email letting you know that online statements are available and itemising any payment made. Payments are made via BACS transfer into your nominated UK bank account. We can also settle accounts via Paypal for overseas sellers.

How do I get in touch?

Via email: [email protected]
Via phone : 0800 772 0207
Via mail: shonamac.com, 26 Henderson Rd, London SW18 3RR